eBay advice please

[trippy1313]

So I sold an item on ebay. A headlight for a car. I'm having a couple issues, I hope to resolve before the package arrives at the destination.

1) I shipped it to the address given to me by the sellers paypal account. and listed in his ebay account.

I was a little confused cause his seller profile says Ontario, Canada. but the address was in Kentucky. So messaged him about this to confirm his address, and if no response I would ship to the given address in a couple days.

No response for 2 or 3 days. I shipped it to Kentucky. I then notify him I shipped it. And he immediately responds saying thats the wrong address, he doesn't know where it came from. I need to ship it to a Toronto address, that is not even close to the other address. Great.

I also notified him, I can try to see if FedEx will stop shipment, but that in my description I said "No International Shipping"

He responds saying, "Yes stop shipment and send to Toronto, This isn't international, it's in Canada."

I haven't responded yet. But I'm thinking... Umm... hello, you're in another country, that's international.

I looked up eBay protection. Since I shipped to the address in Paypal like eBay says to do, I should be covered, as long as it arrives at the address.

Should I stop shipment and try to work with this guy? Will I get to keep the money even though he screwed up? I offered free shipping in my listing, but to the US, Canada is gonna cost me twice as much.

 

[duckman]

I would say stop the shipment (confirm with Ebay just for 'paper trail') and inform buyer to get a map, lol.

Did you generate label thru Paypal? If so, you are not out anything , but if you paid for shipping you will be owed that at least.

Sounds like someone is either trying to pull a fast one or is not that informed (as in Newbie to NA).

Hate these hassles and it occurs too often these days, especially with Overseas buyers getting NA addresses to circumvent your auction rules then generally leave no feedback or whine when things take too long.

Buyer is in wrong, or strangely innocent.

Contact Ebay before him me thinks to get it straight with them 1st.

 

[stosoorok]

What difference does it make where you send it? Ask shipping costs from buyer and send it with tracking number.

But about your problem, I would stop the shipment and then ask all shipping fees from the buyer.

 

[blu_fuz]

He can leave negative feedback no matter what the outcome is.


Call ebay, ask them first about stop shipment, return to sender, and transaction cancellation because auction said non-international and he is out of the USA and the verified shipping address was bogus.

Ebay might cancel the transaction for you with no negative feedback for you.


While talking with ebay, let the buyer know that Canada is international shipping from USA and because his verified payment shipping address is not correct, he will have to cover all extra shipping charges including ones for stop shipment and re-routing.

We are on ebay to make money, you should not lose any for someone elses stupidity or lack of communication and verified address that is incorrect.


Hold him accountable with options.

#1 - buyer pays all additional fees
#2 - agree with seller to cancel transaction
#3 - let ebay deal with it

 

[JustCruisin]

"It's not international it's Canada!"

This wouldn't be a headlight for an import car is it? Those sneaky teenagers..

It's very fishy he didnt reply when you asked if address was correct, but immediately responds when you said it was shipped to KY..

Screenshot his KY address on PayPal and eBay, so you have proof in case he tried to make a quick change.. Tell eBay you shipped it to address provided..

 

[trippy1313]

"It's not international it's Canada!"

This wouldn't be a headlight for an import car is it? Those sneaky teenagers..

It's very fishy he didnt reply when you asked if address was correct, but immediately responds when you said it was shipped to KY..

Screenshot his KY address on PayPal and eBay, so you have proof in case he tried to make a quick change.. Tell eBay you shipped it to address provided..

Cadillac headlight.

Yeah, I felt a scam as soon as he quick replied to the "Shipped" message.

I actually did screenshot it in both the Paypal side, and the eBay side, and even sent them to him to show him.


I will try to contact eBay tonight, I sent him a message a couple hours ago informing him that Canada is in fact International shipping, and that since I offered free shipping to the US, shipping to Canada will probably cost extra, that he will have to pay for. And since I already paid to ship it once, he may be having to pay that too if he decides to cancel. No response yet. But we'll see.

Thanks for some solid advice guys, keep it coming if you have more to add.

 

[k2j]

Did you use the global shipping program? I think that is an address in kentucky...it will go there and they are responsible at that point to get it to the purchaser. I have done this many o time selling commodore stuff to Europe.

Its the best thing since sliced bread for a seller as you don't have to fill out the extensive and liable forms. Although the buyers don't like it cause its more expensive for them...

 

[trippy1313]

Did you use the global shipping program? I think that is an address in kentucky...it will go there and they are responsible at that point to get it to the purchaser. I have done this many o time selling commodore stuff to Europe.

Its the best thing since sliced bread for a seller as you don't have to fill out the extensive and liable forms. Although the buyers don't like it cause its more expensive for them...

I dont know what that is??? I used the ebay shipping services they have set up... so maybe? Had a reference number and everything. Thats why I was so confused when he said Toronto.

 

[k2j]

I'll bet you just used the global shipping program. Go ahead and call ebay they are real nice and friendly and helpful, its all good man.

 

[Northerner]

I've bought a couple of US boxes recently both of which came through ebays global shipping programme and both came via their shipping centre in Erlanger, Kentucky

 

[trippy1313]

I'll bet you just used the global shipping program. Go ahead and call ebay they are real nice and friendly and helpful, its all good man.

I think you might be right. I haven't sold stuff in a while, must be a newish feature?

I'm starting to feel like a dunce, haha. This guy has no clue either though. Gosh.