After you have cleaned and demagnetized the head as Bill explained, While you have the Q-tips and alcohol in hand you should also clean the pinch roller and capstan. You have to plug in your your radio or use batteries. To clean the pinch roller, set your radio function switch to Tape and activate/engage the play mode. the pinch roller will make contact with the capstan and start turning. Place the Q-tip with alcohol on the side of the pinch roller that is turning/rotating away from the capstan ( if you put the Q-tip on the side of the pinch roller that is turning/rotating towards the capstan you might slip towards the capstan and get a whole lot of cotton wrapped around the capstan ). You are going to clean the pinch roller until the the Q-tip comes up totally white. Again I repeat, you will clean the pinch roller until the Q-tip comes up "TOTALLY WHITE ". After you have cleaned the pinch roller you will clean the capstan. To clean the capstan you will already have the play mode activated/engaged. Now activate/engage the "pause button". This will pull the pinch roller away from the turning capstan for you to clean ( if you do not activate the pause button the capstan will still be making contact with the pinch roller and when you go to clean the capstan you will slip and get a whole lot of cotton wrapped around the capstan ). After all this cleaning it still sounds muffled, we can talk about adjusting the play head azimuth. Good luck.